FAQ

How to order your product?

You can browse our product assortments on our website, select the products that interest you, then add them to your shopping cart and complete the checkout process. During the checkout process, be sure to fill out your correct shipping address and contact information so that we can ship your order accurately and quickly.

How long does it take for your products to be shipped to customers?

Generally, we will ship your order within 1-2 working days after receiving the order and completing payment. We will do our best to ensure that your order is delivered to you promptly and accurately to ensure that you can enjoy our e-cigarette products as soon as possible. If you have any questions about shipping schedules or need special arrangements, please feel free to contact our customer service team.

Can you tell me the payment methods you accept?

Our online store will accept a variety of payment methods, including credit cards, debit cards, PayPal, and more. During the checkout process, you can choose the most convenient payment method to complete your order. We will ensure that the payment process is safe and reliable, protecting your personal information and payment security.

How to track an order?

After you complete your order, we will provide you with an order tracking number, and you can check the latest status and location information of your order by logging into your account or contacting the customer service team.

Sometimes your support response is delayed; why?

Our company receives a large number of emails regarding our products and we strive to respond to all emails within 24 hours on business days. Please use our FAQ section to help you find the answers you need.